Refund policy

Returns

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please contact me at samluckstudio@gmail.com. 

If your return is accepted because it has been damaged, I will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

I will cover the return postage cost for  items that are faulty or have been damaged in delivery. You will need to pay the return postage cost if the return is due to a change of mind. 

You can always contact me for any questions at samluckstudio@gmail.com.

Damages and issues 

Please inspect your order upon delivery. and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items 

I do not accept returns for personalised items unless they have been damaged in transit. I also cannot accept returns on sale items or gift cards.

Refunds 

I will notify you once I have received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact me at samluckstudio@gmail.com.